Deliver Smarter, Faster, More Profitable Service
Microsoft Dynamics 365 Business Central gives your service teams full visibility across customers, contracts, and assets, so you can respond faster, control costs, and exceed expectations.
Microsoft Dynamics 365 Business Central
Empower Your Service Operations with Complete Visibility and Control
Service delivery today demands more than quick response times, it requires efficiency, transparency, and insight. Microsoft Dynamics 365 Business Central connects your entire service lifecycle – customers, contracts, resources, and billing all into one intelligent platform. From call logging and dispatch to warranty management and invoicing, every step is streamlined and visible in real time.
At PBT, we help service-based organisations, whether field service providers, maintenance contractors, or equipment suppliers – replace manual tracking and disconnected systems with one cohesive solution. The result? Smarter scheduling, lower operational costs, and stronger, longer-lasting customer relationships.
Business Value & Benefits
Business Central’s Service Management functionality helps you manage resources, commitments, and profitability all in one place. You’ll gain insight into job costs, service history, and contract performance, helping you make decisions that improve both customer satisfaction and margin. With automated scheduling, mobile access, and seamless integration with finance, you can plan efficiently, deliver on time, and invoice accurately.
Whether you manage in-house service teams or field technicians, Business Central gives you the tools to balance service excellence with financial control—turning every customer interaction into an opportunity to add value.
Need Help? Our Business Central Support Team Is Here For you.
Our experienced team is ready to help you get the most from your Business Central system. Leverage our Australian-based support services and tap into our deep product knowledge and practical expertise.
To submit a support query, simply click the button above and our team will be in touch to assist you.
Service Management Features
Service Requests & Work Orders
Record and track service calls, requests, and work orders with full customer details.
Assign service orders to the right technicians based on skills, availability, or location.
Monitor response times, parts usage, and completion status in real time.
Contract & Warranty Management
Manage service contracts and warranty periods for all your customers and assets.
Automatically track entitlements, renewals, and expiration dates.
Link service items and contracts directly to invoicing, parts, and history.
Scheduling & Resource Allocation
Plan workloads efficiently across teams or locations using visual schedules.
Match service orders with technicians based on location, availability, and workload.
Balance urgent jobs against planned maintenance for maximum efficiency.
Service Item & Asset Tracking
Maintain detailed records of customer equipment, serial numbers, and service history.
Track warranty claims, replacement parts, and component-level maintenance.
Gain complete traceability from installation through to ongoing support.
Parts & Inventory Integration
Automatically reserve spare parts for service orders and manage consumption.
Update inventory in real time as parts are used, returned, or replaced.
Link directly to purchasing and warehouse modules for seamless replenishment.
Service Invoicing & Profitability
Generate accurate invoices directly from service orders or contracts.
Analyse revenue, costs, and profitability across customers, service types, or technicians.
Use real-time dashboards to monitor performance and forecast future demand.
Customer Insight & Communication
Centralise all customer interactions, service history, and support documentation.
Use integrated Outlook and Microsoft Teams tools for faster collaboration.
Improve customer satisfaction with consistent updates and faster resolution.